Returns & Exchanges

Do you accept returns?

We get it. Maybe you had a moment. Maybe your Emotional Baggage didn’t quite match your emotional baggage. It happens. We accept returns within 30 days of purchase—as long as your item is still unused, in its original packaging, and ready to start a new life with someone else.

Here's how it works:

  • Email us with photos of the item to confirm it’s still pristine.
  • Once approved, we’ll arrange collection.
  • We’ll deduct the cost of return shipping from your refund—because breakups come with some baggage fees.
  • When we receive and inspect the item (to make sure it matches those glamour shots you sent), we’ll initiate your refund.
  • It usually takes 2 business days to reflect in your account, depending on your bank’s mood.
  • From pickup to refund-in-hand, the whole process typically takes 5–7 business days.

Click here to begin the healing process.

Exchanging Emotional Baggage

Love the concept but need a different colour? A different vibe? We fully support that kind of growth.

We accept exchanges within 30 days of purchase, as long as your item is still in new condition and packed like it’s ready for its debut album.

Here’s the drill:

  • Send us a few flattering photos of the product to prove it hasn’t been through an identity crisis.
  • Ship it back to us (this one’s on you—emotional growth requires effort).
  • Once we receive and inspect it, we’ll ship your replacement item—our treat.
  • Total time from “this isn’t quite me” to “this is SO me”: typically 7–10 business days.

Click here to begin the healing process.