Great question. Emotional Baggage deserves TLC.

Full-grain leather bags: Wipe gently with a cloth and show it some love with leather cream every now and then.

Reverse-suede bags: Only the good stuff — use leather cleaner. No shortcuts. No weird DIY Pinterest hacks.

Basically, treat your baggage the way you wish your ex treated you: gently and with respect.

From order confirmation to doorstep breakdown, your Emotional Baggage should arrive in 3–5 working days.

We can’t promise emotional healing in that time — but your new favourite bag? That’s guaranteed.

At this stage we only offer standard delivery in SA. Please email us if you'd like arrangements made to have your emotional baggage sent over borders or oceans.

Absolutely — we’ll happily take back your Emotional Baggage within 30 days of purchase. Just make sure it's unused, in its original packaging, and hasn’t picked up any extra drama.

We’ll initiate the courier collection process and then deduct the shipping fees from your refund — because closure isn’t always free.

Click here to initiate the return process with our customer care team.

Pro tip: It will go quicker if you have your order number handy. (It's on the order confirmation email we sent you)

Yes. Like guilt — they last forever.

You’re buying one really good bag for your entire adult life (because who has the energy to keep replacing things?). And when you're done with it, you can pass it down to your teenage daughter who resents you or that bestie who has been eyeing it since day one. Full circle.

Oh — and they're also handmade in Cape Town, with care, intention, and zero emotional shortcuts.